Security
OtterTune is committed to keeping customer data safe and secure. If you find a potential security flaw with OtterTune, please let us know!

Report a security issue

If you have discovered a potential security issue in OtterTune, please let us know immediately by sending your report directly to [email protected]. We will respond to your concerns as soon as possible, usually within 24 hours.

How we investigate security issues

When we receive a report we will:
  • Acknowledge that we received your report (usually within 24 hours).
  • Investigate your report by attempting to reproduce the issue and determine its impact on our customers. We will work with you to make sure we fully understand the issue during our investigation.
  • Once our investigation is complete, we will determine how best to resolve the security issue. This might include mitigation, patches, or configuration changes. We will contact all impacted parties with the resolution.