Info about OtterTune's Community Slack Channel and Support Contact Email.
The OtterTune support team is available via our open Slack community during regular business hours. You can join the channel to ask questions about how to use OtterTune and other database tuning issues. This is preferred way for you to contact us and is the fastest path to getting a response.
Starter Package users of OtterTune are provided with a "best effort" technical support. Please contact us if you require more dedicated support services.